FAQ

I.  Is your app a web based or native app and what is the difference?

Our app is a native app with native features and functions.  We also however allow for the display of web pages and web apps within our solution.

A web app is a website that has been optimized for mobile devices and they are designed to look like native apps.  The upside of web apps is that they are hosted from the server, have no review process and generally work on different devices.

The benefits of native apps are: they are fast and can be found in the app stores (web apps are not in the app stores) and can access native functionality on the phone (such as gps, cameras, compass, accelerometer etc).  Native apps will generally work without network connections, whereas web apps by their very nature require a network connection to the web server.  Therefore web connectivity isn’t always available.

We actually have a best of both worlds: a native app and native features that can include mobile web pages and be delivered via the app store (preferred user experience)

II.  What platforms are supported?

We currently support iPhone, iPod Touch, iPad, Android Phones & Tablets and Kindle Fire.

III.  Do you have any plans to add Blackberry to your list of supported devices?

Due to Blackberry’s rapidly declining market share, strategy, customer demand and general outlook, we do not have it listed on our road map of devices to build support for.  However, we will continue to evaluate this decision over time and if our analysis changes then we will certainly add them to our road map.

IV.  What is a Mobile App Engine?

The App Engine platform was built to allow our credit union clients a quick, easy and cost effective way to update, maintain and make instant changes to their own mobile app rather than having to seek the help of an outside vendor every time they need to change something.  Use our web based Content Management System (CMS) to simply:

    • Upload your brand content to our design portal
    • Make necessary changes to your mobile app in real time
    • Preview what your members would see on their device
    • Simply click “publish” and your changes will be made viewable to every member instantly.

 

V.  What skills are needed to update, maintain and make instant changes to our app via your App Engine?

If you or someone on your staff can upload pictures to your desktop, Flickr, Facebook and other services, then you have the skills to maintain your mobile app.

VI.  How long does it take to get started?

Unlike internal or out-sourced custom development teams, our platform accelerates your app from months to days depending upon the features you choose.  Our solution is agile, robust and provides a mobile experience like no-other.

VII.  Can I see my app before it is published?

We will contact you upon completion in order to arrange a webinar for you to view your app via our state of the art iPhone simulator.  You will be able to experience your application exactly as your members will experience it.

VIII.  How are new features made available to me?

As we add new features to our solution we will add new fields and screens to our web-based Content Management System (CMS).  You can then login and complete these new areas and republish your application to take advantage of the new functionality.

IX.  Why is your platform superior?

We believe that our credit union clients should ultimately be in charge of their brand and this is particularly true when it comes to mobile apps.  Unlike expensive custom-built mobile apps our platform provides our clients the freedom to manage their brand easily and cost effectively. Custom apps are often unable to flex with changes in mobile operating systems and devices which can contribute to poor end user experiences when their app no longer works.  Rather than create a never-ending loop of work for our clients, we decided to create a powerful platform that puts control into the hands of our clients.  We take the worry and the cost out of creating a mobile experience for your credit union.  Our platform insulates you from the ever changing mobile technology landscape by providing a consistent and dependable experience. Our services are on a subscription basis therefore eliminating the need for a substantial upfront investment.

X.  Can I see a demo?

Our sales team is frequently conducting no obligation webinars regarding the benefits of our platform and we would be glad for you to join us.  Please contact us to join a session.

XI.  Once we commit to your service, what’s next?

Please visit our App Development Process page.

XII.  Do you offer custom mobile app development?

We are a full service mobile application development company who can take your idea from concept to delivery via a variety of different platforms.  Our experienced team members include graphic designers, senior software developers, web experts and seasoned project managers.  As a result we are able to offer our clients fast time to market without compromising functionality or quality.

We offer fully customizable apps for the following devices:

    • iPhone
    • iPad
    • iPod Touch
    • Android Devices
    • Kindle Fire
    • Windows Phone 7

 

XIII.  I have other questions.

We would love to answer them.  Please contact us.

Our App Engine is most the most effective, powerful, and affordable app solution available for your credit union!