From the minute your credit union executes your CU Mobile Apps Service Agreement, our team goes to work. Your app will be developed within 2 weeks and ready for your review. Your staff will be trained to use the app engine with technical support provided within the app utilizing Zen Desk, the well-recognized state-of-the-art support ticket software.
Once you approve your app, our team will submit your mobile app to the various app stores for approval. This includes submission to Apple, Android Google Marketplace and the Amazon App stores. Approval time from each App Store will vary. Apple now requires each credit union to have a DUNS Number with Dunn & Bradstreet. If you do not have a DUNS Number, we encourage you to apply for one immediately.
You will be provided with customized marketing images to help promote your new app. Your marketing and promotional efforts will lead to more members downloading and embracing your new mobile app.
Register to attend our no obligation live webinar.
Our Revolutionary App Engine Core Features:
- Branch & ATM Locator: Providing your members with the branch or ATM that is closest to them has never been easier. Simply tap on driving directions to receive turn-by-turn GPS directions to your desired location.
- Hours of Operation: Your hours of operation for every branch location is readily available at your users fingertips.
- Rates: Share loan and account rate information with your members in an easy to read format that you can easily change, usually in less than one minute.
- Online Banking: Our online banking screen provides a way for your users to be able to access their web-based account information directly from their mobile app. They can perform functions just as they would be able to via their home computer.
- Alert Messaging: Send immediate alert notifications or specials to your members easily with our Alert Messaging feature. We have added a new functionality that allows messages to be given an optional end date which allows you to add a message that appears and disappears at a time of your choosing. This is a great way for you to instantly inform your members of any events, specials or promotions, fraud alerts etc.
- Marketing: Display your credit union specials or promotions using full graphics in this area of your app. The specials screen is a dedicated section in the App Engine which allows you to add multiple images that will appear in a carousel so that users can navigate through them easily. Specials can be thought of as full page ads on a particular tab and it allows you the ability to specify a particular action when that imaged is tapped by a user.
- Advertisements: Our advertisement feature allows you to define your advertisement campaign(s) in order to promote your products or specials which will be displayed in the form of banner ads throughout your app. You can upload graphics for portrait, landscape and then specify the transition time between advertisements as well as the action when the banner is tapped by a user.
- QR Codes: QR Codes can be used to provide shortcuts for your users to your content. These could take the user to web pages, open photos and videos etc.
- News: Post news seamlessly to your Smartphone App just as you would do to your website. Keeping them informed and up to date has never been easier!
- Custom Forms: You can quickly and easily design your own custom mobile friendly forms using our App Engine.
- Quick Dial: Your members have the ability to dial any of your locations using our simplistic tap and talk feature.
- Links: Provide additional links for your members with ease.
- About: Provide additional information about your credit union.
- Facebook: Enter the name or ID of your Facebook account and we will make the wall posts visible to your users.
- Twitter: If you provide a twitter username then we will display tweets within the ‘Twitter’ screen of your application. This is a great way for people to be able to easily follow your tweets.
- Event Calendars: Our event calendars option allows you to create events on days and times for your users. These new events will appear under an “Events” tab as well as a particular branch or off site location on your users iPhone and Android devices.
- Download Statistics: View numbers and charts regarding the number of apps that have been downloaded for both iPhone and Android devices from within your app dashboard.
- Websites: Our websites feature provides a simple direct way to embed a website directly into your app. You simply choose an icon for the toolbar and associate it with a website by inserting the URL link. You can create multiple tabs within this section.
- Videos Screen: Allows user to build playlists of videos and group them in the App Engine.
- Audio Screen: Allows user to build playlists of audio files/podcasts and group them in the App Engine.
- Support for high quality Retina display on iPhone 4 devices: Insures super high quality graphic images.
- Loan Calculators: Allows user to calculate mortgage, auto and simple loan payments. This also includes a loan amortization calendar.
Mobile App Enhancements:
Your app can include the following for an additional fee:
- CU Mobile Deposit: Your members can have a true native app RDC experience within your mobile app. This service is available at an additional cost and our RDC provider is a national leader in the industry. Contact Us today to learn more or download our brochure here.
- Custom Mobile App Development: If our current suite of mobile app solutions does not meet the needs of your credit union, we also provide fully customized mobile app solutions. We can literally take your ideas from concept to reality! Our experienced team includes graphic designers, senior software developers, web experts and seasoned project managers. Contact us to learn more.
Do Not consider a Smartphone App for your credit union without seeing our demo first!
Contact Us via our website or call (800) 537-9035 to arrange a no obligation live online demo and discuss our preferred pricing!
Is your app a web based or native app and what is the difference?
Our app is a native app with native features and functions. We also however allow for the display of web pages and web apps within our solution.
A web app is a website that has been optimized for mobile devices and they are designed to look like native apps. However, they are not distributed and available for download in the major app stores where your members expect to find them. They also do not support native in app messaging, push notifications, remote deposit capture etc.
The benefits of native apps are: they are fast and can be found in the app stores where your members expect to find apps (web apps are not in the app stores) and can access native functionality on the devices (such as gps, cameras, compass, accelerometer etc). Native apps will generally work without network connections, whereas web apps by their very nature require a network connection to the web server. Therefore web connectivity isn’t always available.
We actually have a best of both worlds: a native app and native features that can include mobile web pages and be delivered via the app store (preferred user experience)
What platforms are supported?
We currently support iPhone, iPod Touch, iPad, Android Phones & Tablets and Kindle Fire.
Do you have any plans to add Blackberry to your list of supported devices?
Due to Blackberry’s rapidly declining market share, strategy, customer demand and general outlook, we do not have it listed on our road map of devices to build support for. However, we will continue to evaluate this decision over time and if our analysis changes then we will certainly add them to our road map.
What is a Mobile App Engine?
The App Engine platform was built to allow our credit union clients a quick, easy and cost effective way to update, maintain and make instant changes to their own mobile app rather than having to seek the help of an outside vendor every time they need to change something. Use our web based Content Management System (CMS) to simply:
- Upload your brand content to our design portal
- Make necessary changes to your mobile app in real time
- Preview what your members would see on their device
- Simply click “publish” and your changes will be made viewable to every member instantly.
What skills are needed to update, maintain and make instant changes to our app via your App Engine?
If you or someone on your staff can upload pictures to your desktop, Flickr, Facebook and other services, then you have the skills to maintain your mobile app.
How long does it take to get started?
Unlike internal or out-sourced custom development teams, our platform accelerates your app from months to days depending upon the features you choose. Our solution is agile, robust and provides a mobile experience like no-other.
Can I see my app before it is published?
We will contact you upon completion in order to arrange a webinar for you to view your app via our state of the art iPhone simulator. You will be able to experience your application exactly as your members will experience it.
How are new features made available to me?
As we add new features to our solution we will add new fields and screens to our web-based Content Management System (CMS). You can then log in and complete these new areas and republish your application to take advantage of the new functionality.
Why is your platform superior?
We believe that our credit union clients should ultimately be in charge of their brand and this is particularly true when it comes to mobile apps. Unlike expensive custom-built mobile apps our platform provides our clients the freedom to manage their brand easily and cost effectively. Custom apps are often unable to flex with changes in mobile operating systems and devices which can contribute to poor end user experiences when their app no longer works. Rather than create a never-ending loop of work for our clients, we decided to create a powerful platform that puts control into the hands of our clients. We take the worry and the cost out of creating a mobile experience for your credit union. Our platform insulates you from the ever changing mobile technology landscape by providing a consistent and dependable experience. Our services are on a subscription basis therefore eliminating the need for a substantial upfront investment.
Can I attend a live demo?
Our sales team is frequently conducting live no obligation webinars regarding the benefits of our platform and we would be glad for you to join us. Please visit our Request Demo section to sign up for your demo.