The roots of CU Mobile Apps reach back to the days when co-managing partners Tom Gray and Rick Hargis created Member Service Solutions, LLC , a leading provider of insurance and financial solutions for credit unions. CU Mobile Apps, the newest product addition to our line, began as the spark of an idea generated by inquiries from our credit union clients.
Because of our reputation for customer service, credit unions large and small began appealing to us for help in finding a mobile banking app that would effectively and inexpensively meet their special needs, please their Smartphone members, and perform flexibly, reliably, cooperatively and profitably—without complications, frustrating downtime, or costly long-term contracts.
We couldn’t find one. We had to create it ourselves.
So, we interviewed every credit union CEO/President, marketing manager and IT manager we could access, and asked every question we could think of—and a few more! We sampled institutions of all sizes—those with 2,000 members to over 350,000 members, and every size in between. We formed focus groups, and asked our participants to dream big: “If money were no object, what would be on your wish list for mobile banking apps?”
After months of careful research, we located an amazing mobile apps developer with ideas that thrilled us—and we’ve partnered with them to create everything on our credit unions’ dream sheet—and much more! We’ve added fresh and fantastic capabilities that are the first of their kind in the world of mobile banking apps!
The ‘mobile credit union’ package CU Mobile Apps offers to credit unions and their members is so attractive and so affordable, it’s not necessary to hold our clients hostage with a long term contract. If they’re not completely happy with the performance of the customized mobile apps their Android and iPhone members are using, they’re free to pull the plug at any time. But that rarely happens. (Never, in fact. Our customer satisfaction level remains solidly at 100%.)
It’s important to us to keep our credit union clients happy—our rapid response to their questions and concerns is legendary—just ask them. And we plan to keep it that way, not only focusing on our responsiveness to help them make the most of a great product, but also developing new features and supporting new devices like the iPad and Android tablet—and making them available at no additional cost as they appear.
Thanks to our low-cost subscription, credit unions of all sizes can enjoy the advantages of our Smartphone App—including the ability to upload images, choose colors, customize the display screen, add or change content whenever it suits their convenience, and create a fully branded experience for their credit union.
Learn more about our features…