About Us

Member Service Solutions, LLC has roots in the credit union movement dating back to 1973.  Led by Managing Partners Tom Gray and Rick Hargis, MSS has marketed a variety of products and services designed to exclusively serve credit unions and their member-owners.  With offices located in Franklin, TN and Jackson, TN, some of the nation’s leading credit unions have partnered with MSS.  We are proud to serve dozens of the Top 100 Credit Unions in America, but we pride ourselves in serving credit unions of all sizes by helping them compete in today’s competitive financial services industry.  Our mission is to always “put the needs of your member’s first”.

After being approached about “mobile banking app solutions” by numerous credit unions in 2010, the MSS team held focus group sessions with credit unions ranging in size from 2,000 members to over 400,000 members.  We did not want an “off the shelf” mobile app solution.  We wanted a mobile app that was developed with the input of the credit unions we served.  In July 2011 we launched our first five credit unions with “CU Mobile Apps™”, our mobile app product brand-name.  In 2013 our tech team spent over 10,000 man hours building a custom mobile app platform just for credit unions.  Our development team includes over 100 employees with 100% of our app development and technical support located in Franklin, TN.  Our development team was recruited from some of the nation’s top Universities, including Vanderbilt, Auburn, Tennessee Tech, and others.

CU Mobile Apps™ has been endorsed by some of the largest CUSO’s, Corporate Credit Unions, State Leagues and Financial Service Organizations in the nation.  Our mobile banking app is the first to include the patent-pending anti-malware and anti-spyware technology called SnoopWall Lite.  As mobile technology continues to evolve and more financial services are integrated into mobile banking apps (i.e. mRDC, Mobile Wallet, P2P, etc.), app security is at the TOP of our priority list!

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